Understanding the Difference between Engagement and Satisfaction

Let’s be clear. The terms employee engagement and employee satisfaction are NOT interchangeable. This article is one of the worst examples I’ve seen of the terms being used interchangeably, to great confusion.

Why does this matter? Employees can be quite satisfied with their job, your company and their place in it without ever engaging in the work. Think about it. Have you ever had an employee or colleague who was perfectly satisfied to come to work every day where they could happily surf the web, Facebook with their friends or play computer games? Perhaps that’s a bit extreme, but we all know employees who are satisfied with being left alone in their mediocrity.

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