The Ninth Step To Great Management
The 9th Step is: Performance Management. Okay, you have executed Steps 1-8, but not all of your employees are performing up to par. What do you do? Here is what I have told my clients in a nutshell:
Get your new employees off on the right start from the get-go by establishing performance standards upfront and then, keeping them on track through continual coaching. As Ken Blanchard said, “Feedback is the breakfast of champions.”
When an employee’s performance falters or bad work habits become a problem, it is important that these issues are addressed quickly and effectively.
As basic as all this sounds, my observation is that most organizations fail at truly managing their employees performance. Managers either are not skilled at working with their employees to reach their full potential or they are fearful of confrontations. Human Resources doesn’t always help either. Too many times, they are supplying useless performance appraisal systems and forms and turning the whole thing into a bureaucratic nightmare for the line managers. Another problem is leaving the “bad apple” on the payroll too long.
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