Managing Turnover & Retention Effectively

A couple of recent articles in Human Resources Executive Online touched on the importance of employee loyalty and retention.

In “Managing Turnover’s Disruptions,” Tom Starner emphasized the costs associated with turnover and how to minimize them. Interestingly, the referenced research found that the negative impact of employee turnover on customer service could by mitigated through smaller work teams who were able to more quickly introduce new workers to the company’s culture.

Why is this true? Smaller work groups tend to foster more horizontal loyalty between team members to reduce turnover, while indoctrination into company culture aligns the employee more quickly with objectives and values.

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