Don’t Complicate the Simplicity of Recognition for All
Continuing on the theme of what you should avoid as you take on a Recognition Resolution, be sure not to complicate the simplicity of recognition. When making recognition available to all, which we’ve seen is most effective with peer to peer recognition, always keep clearly in mind who your power users are and remember they are far outnumbered by your casual users.
In a recent post to his excellent HR Technology blog, Steve Boese spoke well on this when discussing the new Apple iPad and the likely response from users. His points translate well to strategic recognition programs, too.
“In the enterprise of say 10,000 people that are the planned users of workforce technology (e.g. a performance management system), maybe 100 or so people could be placed in the category of ‘power users’. They need the most advanced functionality, can adapt to a less than intuitive design, and often are willing to spend long periods of time learning how to use the technology.
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