What happens when human values and financial values are seriously misaligned at the operational level? Keysha Cooper once of Washington Mutual reveals all to the New York Times.
“If a loan came from a top loan officer, they didn’t care what the situation was, you had to make that loan work,” she says. “You were like a bad person if you declined a loan.”
Posted in Employee Engagement | Comment »
© 2010 Institute for Corporate Productivity (i4cp) Report an issue | Feedback | Privacy Policy | TOS