Motivating employees is the 7th step to great management and the one that most managers get wrong. They get it wrong because they come from their own heads, not their employees. I have worked with countless managers who set up “carrot-dangling” systems to “motivate” their people. They bribed their people through bonus programs, promises for promotions/salary increases, prizes, awards, etc. They failed to understand that motivation is an inside job.
I’ve touched on this subject so many times in this blog, I’ll just summarize by saying – every employee is different. Every employee is motivated by their own needs. Our job of management is to know these needs and play to them, mostly, by designing the job to meet them.
There is not a “one-size fits all” program to motivate people. We in Human Resources should refrain from creating or supporting such a program. Unfortunately, I think that HR has been party to this problem in the past.
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