RJ

Most people will subscribe to the old adage that the best way to learn is from your mistakes.  Certainly, there is no time at which a process is more focused upon than when somebody breaks it.  Which means that from mistakes come improvements that would otherwise have been forgone.  Wisdom tells us that forgone, they could have led to even greater problems in the future.  And so it could be argued that mistakes are, for the most part, good!  Or so it seems, until the time that the individual responsible for them is you!  In fact, when it is you who is guilty of error, then mistakes are awful.

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Have you been duped?  Did you spend hours tackling tough application questions followed by days doing company research, before then going through weeks of individual and panel based interviews that dug deep into your soul for a scrap of evidence upon which to cast you aside?  Did you do all that, to take a job where for the 6 months since you joined you’ve done not much more than count paperclips?  And did your boss say that you’re unlikely to be selected for job rotation for another year?  Are you wondering why you spent years at University for this?  Is this what your hard earned education has bought you?

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It is inevitable that at some point you will find yourself participating in what can be best put as a difficult conversation.  The when? where? why? what? and how? will all remain elusive until it strikes and by then the only thing that will matter is how you act.  In the case that you are the instigator, then you have absolute responsibility for making sure that things remain controlled.  However, if you are on the receiving end then you can often react based upon your natural emotional response to what is said to you.  Rarely will that be a good thing!  Whatever difficult conversation you start or are required to respond to, there is only one way to guarantee that a positive outcome can be achieved, and that is to be capable of acting according to a strategy that you have planned in advance.  Let’s call it your DCP (Difficult Conversation Plan) and let’s consider what it consists of.

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