Jamie Resker

Jamie is the Founder and President of Employee Performance Solutions (EPS) and is the Director of the Work Systems Affiliates International Performance Management Group Practice. She is the originator of the Performance Continuum Feedback® Method. Over the course of Jamie's 20+ years of experience as an HR and OD professional, she began to see patterns in how employee performance issues were typically handled: Most managers found it difficult to provide performance feedback to their employees, particularly when the issue was related to a behavior. When managers did initiate performance discussions they tended to focus on examples of poor performance and predictably most employees reacted defensively. About mid way through her HRM career Jamie began managing a group of 10 HR professionals and experience firsthand how difficult it was to effectively discuss performance issues (it was much easier coaching managers to go off and have these discussions than being the one delivering the feedback!). This lead Jamie to develop a real world solution to overcome these problems, The PCFM. The concepts and skills are easily learned and programs are offered through workshops and train-the-trainer with materials licensing. The PCFM shows feedback providers a new way to make sense of, communicate about and manage employee performance. The method is flexible enough to handle ANY employee performance and development scenario, regardless of the specifics. The program has been successfully used by managers in organizations ranging from Fortune 1000 corporations to medium sized businesses and non-profit organizations. Jamie is also the Jamie is a frequent contributor on the topic of employee performance and feedback and will be a pre-summit workshop presenter at the Linkage, Inc., Best of Talent Management Summit, scheduled December 8 – 11th in Lake Buena Vista, FL.